Shipping & Returns
When Will My Order Ship?
Most orders ship in 1-2 business days.
Certain items may be shipped separately and have different delivery times.
Please allow sufficient processing and transit time for event orders.
Where Does My Order Ship From?
Most shipping orders originate from Los Angeles, CA.
Others orders will originate from Rogers, AR.
No Shipping Schedule
There is no UPS Ground movement on the following U.S. holidays:
New Year's Eve
New Year's Day
Day after Thanksgiving
How to Return Orders
Returns are accepted 30 days from purchase date.
Packages that are returned unauthorized will be refused.
Please use the contact form on our Contact page to start your return process. Make sure to give us your order number so we can input the proper information.
Return shipping arrangements are the responsibility of the purchaser.
A 20% restocking fee is charged.
To qualify for a refund, the product must be unused and in its original packaging.
We must RECEIVE the package within 30 days from purchase date.
Refunds are only issued once we have received the merchandise.
Pack your shipments well, merchandise damaged from inadequate packaging is non-refundable.
Shipping is non-refundable.
Actual product color may vary slightly as viewed on different monitors and browsers.
Refunds are not honored on slight color variations.
Start return by clicking HERE
Damage/Shortage Claims - Accepted Once per Order
Inspect your merchandise upon arrival and report any discrepancies within 15 days of delivery.
Claims will not be honored if reported past 15 days of delivery.
A photo of the damaged item is required on all damage claims.
Claims must be submitted in writing.
It is your option to receive either a replacement or a full refund.
There is no additional cost for your replacement.
Please wait until you have received your entire order before submitting a claim.
We cannot replace or refund items more than once per order and submitting additional claims will result in denial.
We respect your privacy and Sandcastle Home will never release or sell any information about you to third parties.
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